Online Services
Using online services
Family Assistance Office online services provide you with a secure environment to complete some of your family assistance business. Online services are accessible from your home, office, personal computer or phone.
To access these online services, you will be transferred to a secure site hosted by Centrelink. When you finish, you will be returned to the homepage of the Family Assistance Office website.
If this is first time you have used online services, you will need to register.
Once you have registered, you can log on to online services using your Customer Access Number (CAN), password, and your confirmed secret questions and answers.
- Check the system requirements before using Online Services.
- View the Service available times.
Forgotten your password?
If you have forgotten your password, you can reset it from the Logon page if:
- You know your Customer Access Number (CAN), and
- You have previously recorded at least three (3) secret questions and answers
If you have forgotten your Customer Access Number (CAN) or have not recorded any secret questions and answers, you will need to re-register.
Services available online
Estimators
Start the Online EstimatorsUse the Online Estimators to work out what assistance is available to you.
Online Claims
Make an Online ClaimMake an Online Claim for Parental Leave Pay, Baby Bonus, Maternity Immunisation Allowance, Family Tax Benefit or Child Care Benefit for a dependent child.
View or update your Online ClaimsView or update your Online Claim for Parental Leave Pay, Baby Bonus, Maternity Immunisation Allowance and Family Tax Benefit for your newborn baby.
Family Assistance
Family Income HistoryView your previous family income estimates, as well as your actual income amounts for the past three financial years.
Update Family Income EstimateUpdate your income estimate for family assistance online. You can also see your family's current income estimate and how your new income estimate affects your payment.
Family Tax Benefit Child ReviewsComplete your Family Tax Benefit Child Review if your child is within 2 weeks of turning 16 or 21 years old.
Advise Non-lodgement of Tax ReturnAdvise if you do not need to lodge a tax return with the Australian Taxation Office for any of the last three financial years.
Advise Return to WorkAdvise you have returned to work after a period away from the workforce to care for a child.
Child Care
View Child Care Details and PaymentsView child care details (including child care attendance and absence details) for any dependent child(ren) in your care.
Claim Approved Child Care BenefitClaim Child Care Benefit for Approved Care if you get Family Tax Benefit Part A or Family Tax Benefit Part B for the child.
Update Your Work, Training or Study DetailsUpdate your work, training or study details online to ensure you get Child Care Benefit for the right number of hours.
Child Care Benefit Update Schooling DetailsUpdate your child's school status for Child Care Benefit for Approved Care.
Payment Enquiries
Past and future Family Assistance paymentsFind out payment dates and amounts, and if you are paid more than one payment, see how much you are paid for each.
View or Update where your payments goView or update account details of where the Family Assistance Office sends your payments.
Advance Payments
Check eligibility for a Family Tax Benefit advance paymentFind out if you are eligible for a Family Tax Benefit advance payment.
Request a Family Tax Benefit advance paymentMake a request for a Family Tax Benefit advance payment.
Family Tax Benefit advance paymentView information about your current Family Tax Benefit advance payment.
Money You Owe
Money You OweView details of the money you currently and have previously owed to the Family Assistance Office, and a history of any repayments you have made.
Make a RepaymentThis service will link you to Australia Post's POSTBillpay website, where you can make a repayment of money you owe the Family Assistance Office.
Reminders and Letters
View Online LettersThis service allows you to view some letters from the Family Assistance Office on the Family Assistance website.
Electronic RemindersThis is a free service that provides you with an SMS to your mobile phone, regarding reminders and important information.
Personal Details
Your AppointmentsView a list of your appointments booked with the Family Assistance Office and the details of previous appointments.
Update accommodation detailsUpdate your address, contact or accommodation details.
Your accommodation detailsView your current accommodation situation, such as home ownership status, how much rent you pay, and how much Rent Assistance you receive.
Your contact detailsView your current telephone, fax and email details.
Update your email addressProvide the Family Assistance Office with your email address and update it if necessary.
Registration Details
Edit your registration detailsChange your registration details for online services.
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