Contact Us
Phone us
You can call us for more information about your family assistance.
13 6150* - Between 8am and 8pm (local time) Monday to Friday.
13 1202* - For information in languages other than English
1800 810 586* TTY Service FreecallTM - For people who are deaf or have a hearing or speech impairment. A TTY phone is required to use this service.
*Calls to 13 numbers cost 25 cents from anywhere within Australia. Calls to 1800 numbers are free of charge. Calls from public pay phones or mobile phones may be charged at a higher rate.
Below are freecall numbers for contacting from outside Australia. If you are outside Australia, you can call the following numbers between 8am and 5pm (Australian Eastern Standard Time) Monday to Friday.
- Calling from Austria: 0800 295 165
- Calling from Canada: 1888 2557 493
- Calling from China (north):* 10 800 6100 427
- Calling from China (south):* 10 800 2611 309
- Calling from Denmark: 8088 3556
- Calling from Germany: 0800 1802 482
- Calling from Greece: 0080 0611 26209
- Calling from India: 000 800 61 01098
- Calling from Italy: 800 781 977
- Calling from Korea, Republic of: 003 081 32326
- Calling from the Netherlands: 0800 0224 364
- Calling from New Zealand: 0800 441 248
- Calling from the Philippines: 1800 1611 0046
- Calling from Portugal: 800 861 122
- Calling from Singapore: 800 6167 015
- Calling from Spain: 900 951 547
- Calling from Thailand: 001 800 611 4136
- Calling from Turkey: 00 800 6190 5703
- Calling from United Arab Emirates: 800 061 04319
- Calling from the United Kingdom: 0800 1695 865
- Calling from the U.S.A: 1866 3433 08
Please Note:
The numbers above can only be used if you are outside Australia; if you are inside Australia they will not work. These international free call numbers connect you directly to Centrelink International Services, however the number may not be available for every location within the country you are in and may not be free from mobile phones or public phones - a 'local call' fee may apply.
If you are calling from a country not listed above, or if the number listed is not available, you can call us by using the International Reverse Charge phone number on +613 6222 3455. Please use the local telephone operator in the country from which you are dialling to place the call on your behalf, otherwise the call will be at your expense. Some Australian telephone providers let you reverse charges when you call from a foreign country. Dial your local operator to find out more.
Email us
If you have any questions or wish to provide comments to us about our payments and services, you can send us an email. You can also provide feedback about this website. This service is available 24 hours a day, 7 days a week.
Visit us
You can talk to us in person by visiting one of our Family Assistance Offices located in Medicare offices and Centrelink Customer Service Centres.
Write to us
You can also write to us to get information about family assistance payments and services. Use the Centrelink Customer Service Centre locator to find the postal address of your nearest Family Assistance Office.
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