Family Assistance Office

Contact us

You can contact us in many ways.

Phone us

13 6150* between 8am and 8pm (local time) Monday to Friday.

13 1202* for information in languages other than English

1800 810 586* TTY Service FreecallTM. Only for people who are deaf or have a hearing or speech impairment. A TTY phone is required to use this service.

*Calls to 13 numbers cost 25 cents from anywhere within Australia. Calls to 1800 numbers are free of charge. Calls from public pay phones or mobile phones may be charged at a higher rate.

If outside Australia, you can call the following numbers between 8am and 8pm (local time) Monday to Friday.

Calling from Austria: 0800 295 165
Calling from Canada: 1888 2557 493
Calling from Denmark: 8088 3556
Calling from Germany: 0800 1802 482
Calling from Greece: 0080 0611 26209
Calling from Italy: 800 781 977
Calling from the Netherlands: 0800 0224 364
Calling from New Zealand: 0800 441 248
Calling from the Philippines: 1800 1611 0046
Calling from Portugal: 800 861 122
Calling from Spain: 900 951 547
Calling from Turkey: 00 800 6190 5703
Calling from the United Kingdom: 0800 1695 865
Calling from the U.S.A: 1866 3433 086

Please Note:
(These free call numbers may not be available from every location within the country and may not be free from mobile phones or public phones)

Calling from other countries, or if the above numbers are unavailable: +613 6222 3455

Email us

If you have any questions or wish to provide comments to us about our payments and services, you can send us an email. You can also provide feedback about this website. This service is available 24 hours a day, 7 days a week.

Visit us

Talk to us in person by visiting one of our Family Assistance Offices. We have over 550 offices across Australia.

Use our office locator to find your nearest Family Assistance Office.

Write to us

You can write to us for information about family payments and services.

Use our postal address locator to find the postal address of your nearest Family Assistance Office.

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URL: http://www.familyassist.gov.au/content/about_us-contact
This page last modified on 10/11/2006.
This page accessed on 22/11/2008.
© Commonwealth of Australia 2006