Welcome to the Family Assistance Office website
The Family Assistance Office has been set up by the Australian Government to give Australian families better access to government services. Instead of going to different agencies to get family assistance, families are able to get all their payments from just one place - the Family Assistance Office. Family Assistance Offices have been set up in Medicare offices and Centrelink Customer Service Centres across the country, offering a range of payments to support families with their work and family responsibilities.
Caretaker Arrangements
On 19 July 2010 the Australian Government assumed a caretaker role, with an election to be held on 21 August 2010. Information on Human Services Portfolio websites will be published in accordance with the Guidance on Caretaker Conventions circulated by the Department of the Prime Minister and Cabinet.
Latest news & updates
more news…Tax time – check reportable superannuation amount on your payment summary
The ATO has learnt that some employers didn’t include the correct amount of their reportable super on 2009-10 payment summaries.
Paid Parental Leave scheme
Australia's first national Paid Parental Leave scheme will start on 1 January 2011.
Alignment of Care - making it easier to deal with us
The Family Assistance Office (FAO) and the Child Support Agency (CSA) now use the same rules to work out the percentage of care you provide your child or children.
New Eligibility Rules for Family Tax Benefit children aged 16 to 20 years
From January 2010, dependent children aged 16 to 20 are required to satisfy a new requirement to be eligible for Family Tax Benefit.